Refund policy
Return & Exchange Policy
Dee's Urban Fashion – Returns & Exchanges
At Dee's Urban Fashion, customer satisfaction is important to us. We carefully inspect our merchandise before shipping to help ensure customers receive the correct items in good condition.
All Sales Are Final
We do not accept returns or exchanges for changes of mind, incorrect size selections, or personal preferences.
14-Day Exchange Policy
Exchanges are accepted within 14 days of delivery only when:
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An incorrect item was shipped due to an error by Dee's Urban Fashion.
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An item arrives defective or damaged.
Customers must contact us within 14 days of receiving their order to report an issue.
Exchange Requirements
Items must be returned in their original condition with all original packaging and tags, when applicable. Proof of purchase is required.
We may request photographs of the incorrect, damaged, or defective merchandise before authorizing an exchange.
Return Shipping
Customers must contact Dee's Urban Fashion for approval and return instructions before sending merchandise back.
For approved exchanges resulting from our error or defective merchandise, Dee's Urban Fashion will cover reasonable return shipping costs.
Refunds
We do not offer refunds for changes of mind or incorrect size selections. If an approved defective or incorrect item cannot be replaced, we will work with the customer to provide an appropriate resolution, including a refund when required by applicable law.
Contact Us
For questions regarding an order or exchange, please contact us through www.deesurbanfashion.com.
Please include your order number and a description of the issue.