Frequently Asked Questions (FAQ)

1. How long does shipping take?

Most domestic orders are shipped and delivered within approximately 2–5 business days. Orders requiring international fulfillment may take approximately 10–20 days. Delivery times may vary depending on product availability, shipping destination, and carrier delays.

2. What is your return and exchange policy?

We accept exchanges within 14 days of receiving your order only if an incorrect item was sent due to our error or the merchandise is defective. Exchanges are not accepted for changes of mind, incorrect sizes ordered by the customer, or personal preferences.

3. Can I cancel my order?

Orders may be canceled before they have been shipped. Please contact us as soon as possible if you need to request a cancellation.

4. What if I receive a damaged, defective, or incorrect item?

Customer satisfaction is important to us! If you receive a defective item or an incorrect product due to our error, please contact us within 14 days of delivery. Include your order number, a description of the issue, and photos if applicable so we can assist you.

5. Do you accept exchanges?

Yes. Exchanges are available within 14 days of delivery only for defective merchandise or errors made by Dee's Urban Fashion. All other purchases are not eligible for exchange, except where required by law.